Return & Exchange Policy

At Hyper Cool, we are committed to providing high-quality products and a reliable shopping experience. Please review the following Return & Exchange Policy before completing your purchase.

Due to the nature of recovery, wellness, and personal-use products, items cannot be returned or exchanged once they have been opened, installed, operated, or used, except in cases of manufacturing defects, shipping damage, or incorrect items delivered.

Exchange Policy

Customers may request an exchange within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, unopened, uninstalled, and not operated.
• The product must be in its original condition.
• The original packaging, accessories, and included components must be intact and complete.
• Proof of purchase or order confirmation must be provided.

Hyper Cool reserves the right to inspect the product before approving any exchange request to ensure that these conditions have been met.

The customer is responsible for exchange shipping costs. However, Hyper Cool will cover all related costs in the following cases:

• An incorrect product was delivered.
• The product arrived damaged during shipping.
• A verified manufacturing defect is present.

Return Policy

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, unopened, uninstalled, and not operated.
• The product must be in its original condition.
• The original packaging, accessories, and included components must be intact and complete.
• Proof of purchase or order confirmation must be provided.

Hyper Cool reserves the right to inspect the product before approving any return request.

The customer is responsible for return shipping costs. However, Hyper Cool will cover all return-related costs if the return is due to:

• A manufacturing defect.
• Shipping damage.
• Receipt of an incorrect product.

Non-Returnable & Non-Exchangeable Products

Products cannot be returned or exchanged under the following circumstances:

• The product has been opened, installed, operated, or used.
• The product has been damaged due to misuse, negligence, improper storage, or improper maintenance.
• The product has been modified, altered, or repaired by an unauthorized party.
• The product was custom-made, customized, or specially ordered for the customer.
• The original packaging, accessories, or essential components are missing.
• The request is submitted after the applicable return or exchange period has expired.

Damaged or Defective Products

If a product arrives damaged or contains a manufacturing defect, customers must contact Hyper Cool within 48 hours of delivery and provide photos or videos clearly showing the issue.

After reviewing the case, Hyper Cool will determine the appropriate resolution, which may include repair, replacement, or refund depending on the nature of the issue.

Refund Processing

Once the returned product has been received, inspected, and approved, the refund will be issued through the original payment method.

Processing times may vary depending on the payment provider and the customer's bank.

Contact Us

For any questions regarding returns, exchanges, or warranty-related matters, please contact us:

Hyper Cool

Phone & WhatsApp: +966 56 670 9071

Email: [email protected]

Website: hyper-cool.com